Elyon Family Clinic and Surgery Pte Ltd acknowledges the importance of the confidentiality and protection of your data and will only disclose your data to doctors and healthcare personnel who are involved in the administration of your care. We are committed to manage and protect the collection and use of your personal data provided by you, in compliance with the Ministry of Health’s guidelines and the requirements of the Singapore Personal Data Protection Act (PDPA) 2012.

Type Of Personal Data Collected

Under this policy, the types of personal data we collect comprise but are not limited to the following:

  • Personal information (e.g NRIC/FIN, contact details, nationality)
  • Medical information (e.g medical history, allergies)
  • Photos and images (e.g images and videos captured on CCTV cameras)

By voluntarily providing the personal data of yourself and other people such as your next-of-kin or other family members, it is deemed that you have consented to the collection and obtained the consent of the said party to our collection, use and disclosure of his/her personal data for the purposes outlined in this policy.

Purpose for collection, use and disclosure of Personal Data

  • Provision of outpatient medical care, including referrals to other healthcare professionals, institutions, laboratories and other associated purposes.
  • Provision of customer service such as responding to feedback and investigation of claims and disputes.
  • Compliance with our legal obligations and requirements
  • Creation, storage and backup of patient records for accounting, financial or business purposes.
  • Administration such as processing of appointments, bookings of services, billings and insurance claims

Confidentiality

Patient confidentiality is taken seriously, and we strive to maintain confidentiality and safeguard your personal data within reasonable efforts to ensure your personal data is secure with appropriate administrative and technical security measures, such as updating our anti-virus protection and the encryption of documents.

Contact

Should you have any enquiries or feedback on our personal data protection policy, please contact us in the following way:

Data Protection Officer
Contact No: 6802 7208
Email: elyonfamilyclinic@gmail.com